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You will be redirected to our Korean Booking Engine to continue your booking.

Thank you for your patronage!

Frontline Ground Positions



PREMIER GUEST SERVICES MANAGER  
Position Code:  PGSM

  • Plans, manages, and evaluates lounge operations and performance with the objective of delivering PAL’s brand promise to its VIP guests
  • Minimum qualifications:
  • Graduate of a four-year course preferably in Hotel and Restaurant Management
  • Significant work experience in hospitality, with at least 3 years in a supervisory or managerial role
  • Extensive airline operations experience is an advantage
  • Excellent oral and communication skills
  • Strong interpersonal skills
  • Service oriented/customer focus
  • Leadership and organizational skills


PREMIER GUEST SERVICES ADMINISTRATOR

Position Code: PGSA

Oversees lounge daily operations including coordination with service providers and relevant departments with the objective of serving the immediate needs of PAL’s lounge guests

Minimum qualifications:

  • Graduate of a four-year course preferably in Hotel and Restaurant Management
  • Significant work experience in hospitality, with at least a year in a supervisory or managerial role
  • Extensive airline operations experience is an advantage
  • Excellent oral and communication skills
  • Preferably knows how to speak, write and read a foreign language
  • Strong interpersonal skills
  • Service oriented/customer-focus

 

PREMIER GUEST SERVICES SPECIALIST
Position Code: PGSS

Engages with the lounge guests and provides prompt and personal customer service with the objective of delivering excellent services to lounge guests

Minimum qualifications:

  • Graduate of any four-year course
  • Must have at least 2 years’ work experience as Customer Service Agent or Ticket Representative/Reservations Agent
  • Good oral and written communication skills
  • Preferably knows how to speak, write and read a foreign language
  • Strong interpersonal skills
  • Service oriented/customer-focus
 

CUSTOMER SERVICE MANAGER - AIRPORT
Position Code: CSM-A

  • Plans, organizes and controls passenger handling operations on a shift basis with the objective of ensuring PAL standard of service
  • Minimum qualifications:
  • Graduate of any four-year course
  • With at least 5-8 years’ work experience in airport/passenger handling
  • Must have knowledge of passenger, baggage, and ramp handling
  • Excellent oral and communication skills
  • Leadership and organizational skills
 

CUSTOMER SERVICE MANAGER
Position Code: CSM_A

Minimum qualifications:

  • Must be a Filipino citizen
  • Must be a graduate of any 4-year course
  • With good visual impact and pleasing personality
  • Must have very good communication skills in English and Filipino
  • With exceptional customer service skills
  • Prior experience in the airline, hotel, or travel industry is an advantage
 

SALES & SERVICES AGENT
Position Code: SSA

Issues tickets and flight reservations at various PAL ticketing offices, handles passenger concerns on flight reservations.

Minimum qualifications:

  • Graduate of any four-year course
  • Preferably with one year experience in ticketing and reservations
  • Must not be more than 28 years old
  • With good visual impact and pleasing personality
  • With good communication skills in English and Filipino

 

PAL Ambassador

Provides courteous and efficient handling of VIP passengers and their baggage at the departure and arrival areas

Minimum qualifications:

  • Graduate of any four-year course
  • Preferably with one year experience in the hospitality field
  • Excellent oral and communication skills in English and Filipino (Chinese, Japanese, Korean and any other foreign language is an advantage)
  • Strong interpersonal skills
  • Service oriented/customer focus
 

Customer Relations Officer

Promotes PAL’s efforts at improving and enhancing the service it renders to the public through courteous, personalized, immediate, proactive and expeditious handling of customer problems, complaints and concerns as well as administer/oversee the entire lounge operations.

Minimum qualifications:

  • Graduate of any four-year course
  • Must have at least four year experience as Customer Service Agent or two year work experience as Ticket Representative/Reservations Agent
  • Excellent oral and communication skills
  • Has planning, analytical, organizational, and leadership abilities
  • Customer-oriented and with good interpersonal relations

 

Work Scheduler for Passenger Handling and Ramp

Determines manpower requirements for flight schedules and, in turn, formulates and develops working schedule with proper allocation of manbodies per shift

Minimum qualifications:

  • Trade school or college graduate
  • Preferably with one year experience in passenger and/or ramp handling
  • Preferably with supervisory experience

 

 

Talent Acquisition, Management & Retention Division

Apply Now

 

Human Resources Department
2F PNB Financial Center
CCP Complex 
Pres. Diosdado Macapagal Avenue
Pasay City 
sketch of office location and schedule of pick up
 

Trunk Line (632) 777-4800 
locals 5448 up to 54 
Telefax: (632) 556-1904
placement@pal.com.ph