FAQ

 

Please select the appropriate category for more information.

 

Offline Payments (Payment Centers)

You may now book online and pay for the reservation at the ticket office, call center, Petron Payment Center, 711 Stores nationwide, EC Pay Merchant partners, selected Bayad Center, selected SM Business Center and Cebuana Lhuillier branches nationwide.

 

Airport Baggage Fee

Airport Baggage details and other information.

 

 

Baggage Information

Need to know about your checked and handcarried baggage? We have ready answers that can help you.

 

 

BancNet

Check out another payment option when booking and buying tickets online. 

 

 

Booking Changes

Need to know what to do after you have booked a flight? We have provided you with questions and answers that can help you. 

 

 

Business Class Upgrade Fee

Upgrading to Business Class details.

 

 

Buy on Board

Now, you can buy food on-board.

 
 


Check In

Questions you might ask before taking the flight.

 
 


Advance Seat Reservation

Enjoy more legroom when you fly with us. 

 

 

Electronic Ticketing

Answers to questions about our electronic ticketing service. 

 


Mabuhay Miles

The best way to enjoy your Mabuhay Miles benefits and privileges is to learn more about them. Here are commonly asked questions with the answers that may help you. 

 


Minimum Connecting Time

Know about the amount of transfer time that is considered sufficient for a passenger to make a connection between an arriving flight and a departing flight.

 

 

Multi-Destinations

Our online booking facility will now allow you to book a maximum of six flight destination for international routes or a combination of international and domestic routes. 

 


My ePrepaid MasterCard

Know more about a reloadable prepaid MasterCard issued by BPI that can be used to pay for online purchases. 



Online Booking

We have ready answers to assist you in booking your flight and making your online payment successful. 

 

 

Web Check-in

Questions regarding PAL's online check-in process. 

 

 

PAL Learning Center

We offer this facility to give you easy access to answer some of your concerns regarding your intent to enroll in our airline and corporate training programs. 

 


Philippine Travel Tax

Information about travel taxes.



Prepaid Baggage

Prepaid Baggage is a special service offered by Philippine Airlines (PAL) and Pal Express (PALEX) allowing passengers to pre pay their excess baggage.

 

 

Special Offers

Questions you might need to ask on our ongoing fares and promos.

 

 

Sports Equipment

Check-in your favourite sports equipment for an affordable fee

 

 

Smart Money MasterCard

Smart Money enables Smart subscribers to book and buy through our online booking facility. Check the features, benefits and advantages using your Smart Money account.

 

 


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