Contact Us

 

Reservations

Manila, Philippines (24 hours) 
Tel : (632) 855-8888 

For USA and Canada: 
1-800-I-FLY-PAL or 1-800-4-359-725 (24 hours) 

For Australia: 
1-300-888-PAL or 1-300-888-725

Customer Relations

3F Mezzanine PNB Financial Center 

Pres. DiosdadoMacapagal Avenue 
CCP Complex, Pasay City 
Tel : (632) 777-5939     
Fax : (632) 777-5928 
e-mail : wecare@pal.com.ph

Cargo Reservations 

Manila, Philippines 
Tel: (632) 831-3061 ; 832-3059 
Fax: (632) 832-3063

Corporate Sales

3rd Floor, PAL Learning Center 
540 Padre Faura Corner Adriatico 
Ermita, Manila 
Tel: (632) 855-8555 
Fax: (632) 708-7647 
email:  pr_corporate@pal.com.ph
Office Hours: 
Mondays thru Fridays from 8:30am to 5:30pm (Manila, Philippines time)

Corporate Sales FulfillmentCenter 
Office Hours: 
Mondays thru  Fridays:     
8:30 - 12:00 
13:00 - 16:00 
(Manila, Philippines time) 

Reservations and ticketing requests from registered corporate accounts are accommodated daily, from 8am to 8pm.

For any concern and/or complaint regarding your travel experience, feel free to contact us : 
Customer Care Contact Information

FulfillmentCenter (Online booking transactions)

Manila, Philippines 
e-mail : onlinebooking@philippineairlines.com

Mabuhay Miles Service Center

Petron Bel-Air Square
363 Sen. Gil Puyat Avenue, corner Makati Avenue
Makati City, Philippines.

Fax : Manila - (632) 855-3653; 855-3654 
        USA/Canada (818) 630-8469 

e-mail : mabuhaymiles@philippineairlines.com

Office Hours: 

Mondays thru Fridays 08:30 - 17:00 
Saturdays 08:30 - 12:00  

 

Mabuhay Miles Call Center

Tel: Manila - (632) 855-8888 
      USA/Canada - 1 (800) I FLY PAL or 1(800) 435-9725  
      Cebu - (6332) 340-0191    
Office Hours: 
Manila/Cebu - Daily from 08:00 - 20:00 
U.S./Canada - Daily from 09:00 - 17:00 (PST)

Refunds 

5F PNB Financial Center 
Pres. DiosdadoMacapagal Avenue 
CCP Complex, Pasay City 
Tel : (632) 556-2809 or 777-4800 locals 5646 (Domestic) or 5645/5647 (International) 
Fax : (632) 556-2595

For International Refunds: 
e-mail : refunds_intl@pal.com.ph
For Domestic Refunds:
email : refunds_domestic@pal.com.ph
For online-purchased tickets Refunds:
email : onlinebooking_refunds@philippineairlines.com. 

Baggage Tracing Services

Mezzanine Level, South Wing 
NAIA Centennial Terminal 2 
Old Mia Road, Pasay City 1300 
Tel : (632) 851-3011;  832-2939 
Fax : (632) 879-6028 
e-mail : baggage_tracing@pal.com.ph

 

Corporate Communications Dept.

3F Mezzanine PNB Financial Center 

Pres. DiosdadoMacapagal Avenue 
CCP Complex, Pasay City 
Tel: (632) 777-5995; 777-4800 loc 5401 
Fax: (632) 556-1893 
e-mail : corpcomms@pal.com.ph

Career Opportunities 

2F PNB Financial Center 
CCP Complex 
Pres. DiosdadoMacapagal Avenue 
Pasay City 
Tel: ((632) 777-4800 locals 5448 up to 54 
Telefax: (632) 556-1904 
e-mail : placement@pal.com.ph

Philippine Airlines Location

PNB Financial Center 
Pres. DiosdadoMacapagal Avenue 
CCP Complex, Pasay City 

Ninoy Aquino International Airport (NAIA) location

NAIA 1 - Ninoy Aquino Avenue, Pasay City 

NAIA Centennial Terminal 2 -  MIA Road, Pasay City 
NAIA 3 - Andrews Avenue, Pasay City 

 

For Security concerns, please contact: 

Security Sub-Department 

PAL Gate 2, Andrews Avenue 
Nichols, Pasay City 1300 
Tel: (632) 852-5874   
               855-8000 loc 2393/2057 
e-mail: sfpd@pal.com.ph