Customer Care

Please feel free to contact us for any concern and/or complaint regarding your travel experience with Philippine Airlines. 

Email : wecare@pal.com.ph
Tel No : (632) 777-5932 
Fax Number : (632) 777-5928 

For USA and Canada:

1-800-I-FLY-PAL or 1-800-4-359-725 (24 hours) 

Our Mailing Address:

Customer Relations Department 

3F Mezzanine PNB Financial Center  
Pres. Diosdado Macapagal Avenue  
Complex, Pasay City 
Philippines 1308

US DOT's Aviation Consumer Protection Division (ACPD) 
Mailing address:

Aviation Consumer Protection Division, C-75 

U.S. Department of Transportation 
1200 New Jersey Ave., S.E. 
Washington, D.C. 20590 
http://airconsumer.dot.gov

For more information on list of countries that require airlines to treat the passenger cabin with insecticides or aerosol insecticide spray prior to a flight please log on to :  
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.

For more information, come visit us or you may call us at:

Corp. Communications Dept.

3F Mezzanine PNB Financial Center 
Pres. Diosdado Macapagal Avenue 
CCP Complex, Pasay City 
Tel: (632) 777-5995; 777-4800 loc 5401 
Fax: (632) 556-1893 
 corpcomms@pal.com.ph