Contact Us
Ninoy Aquino International Airport (NAIA) location
NAIA 1 - Ninoy Aquino Avenue, Pasay City
NAIA Centennial Terminal 2 - MIA Road, Pasay City
NAIA 3 - Andrews Avenue, Pasay City
For any concern and/or complaint regarding your travel experience, feel free to contact us :
Customer Care Contact Information
Reservations
Manila, Philippines (24 hours)
Tel : (632) 855-8888
For USA and Canada:
1-800-I-FLY-PAL or 1-800-4-359-725 (24 hours)
Flight Information/Tours and Packages
(632) 855-8888
For Australia:
1-300-888-PAL
Fulfillment Center (Online booking transactions)
Manila, Philippines
e-mail : onlinebooking@philippineairlines.com
Corporate Communications Dept.
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel: (632) 777-5995; 777-4800 loc 5401
Fax: (632) 556-1893
e-mail : corpcomms@pal.com.ph
Customer Relations
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel : (632) 777-5939
Fax : (632) 777-5928
e-mail : wecare@pal.com.ph
Philippine Airlines Location
PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
e-mail : webmgr@pal.com.ph
Mabuhay Miles Service Center
2/F Power Realty Building (Across Anson's Building)
1012 A. Arnaiz (Formerly Pasay Road)
1223 Makati City
Fax : Manila - (632) 855-3653; 855-3654
USA/Canada (818) 630-8469
e-mail : mabuhaymiles@philippineairlines.com
Office Hours:
Mondays thru Fridays 08:30 - 17:00
Saturdays 08:30 - 12:00
Mabuhay Miles Call Center
Tel: Manila - (632) 855-8888
USA/Canada - 1 (800) I FLY PAL or 1(800) 435-9725
Cebu - (6332) 340-0191
Office Hours:
Manila/Cebu - Daily from 08:00 - 20:00
U.S./Canada - Daily from 09:00 - 17:00 (PST)
Baggage Tracing Services
Mezzanine Level, South Wing
NAIA Centennial Terminal 2
Old Mia Road, Pasay City 1300
Tel : (632) 851-3011; 832-2939
Fax : (632) 879-6028
e-mail : baggage_tracing@pal.com.ph
Cargo Reservations
Manila, Philippines
Tel: (632) 831-3061 ; 832-3059
Fax: (632) 832-3063
Career Opportunities
2F PNB Financial Center
CCP Complex
Pres. Diosdado Macapagal Avenue
Pasay City
Tel: ((632) 777-4800 locals 5448 up to 54
Telefax: (632) 556-1904
e-mail : placement@pal.com.ph
Corporate Sales
3rd Floor, PAL Learning Center
540 Padre Faura Corner Adriatico
Ermita, Manila
Tel: (632) 855-8555
Fax: (632) 708-7647
email: pr_corporate@pal.com.ph
Office Hours:
Mondays thru Fridays from 8:30am to 5:30pm (Manila, Philippines time)
Corporate Sales Fulfillment Center
Office Hours:
Mondays thru Fridays:
8:30 - 12:00
13:00 - 16:00
(Manila, Philippines time)
Reservations and ticketing requests from registered corporate accounts are accommodated daily, from 8am to 8pm.
Refunds
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel : (632) 556-2809 or 777-4800 locals 5646 (Domestic) or 5645/5647 (International)
Fax : (632) 556-2595
e-mail : refunds_intl@pal.com.ph
For Domestic Refunds:
email : refunds_domestic@pal.com.ph
For online-purchased tickets Refunds:
email : onlinebooking_refunds@philippineairlines.com.
For Security concerns, please contact:
Security Sub-Department
Nichols, Pasay City 1300
Tel: (632) 852-5874
855-8000 loc 2393/2057
e-mail: sfpd@pal.com.ph